USD per year
Overview of the Account Specialist, Activation role at 1Password:
1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
Role Summary
The Account Specialist, Activation plays a crucial role in empowering our very small business customer base as they onboard, adopt, and realize value from 1Password. In this role, you’ll engage with a high volume of customers through a pooled portfolio model, delivering timely, high-impact assistance that drive successful deployment and activation of 1Password products. You will address inbound customer requests professionally, host many training sessions to guide customers through configuration and best practices, and respond proactively to account health signals via intervention playbooks at key moments. Acting as a coach, and strategic advisor, you’ll help customers become more confident in using 1Password and direct them toward self-serve resources that accelerate their success. This is a remote opportunity within the United States and Canada.
What we're looking for:
- 2+ years in a Customer success,
Account Management, or related role preferably in a SaaS environment.
- Ability to thrive in a fast-paced environment and adapt to changing priorities and demands.
- You are a teacher at heart with the ability to distill technical or intricate systems into understandable and actionable insights.
- You are a detail-oriented,
resourceful, and creative problem solver, never losing sight of the “why” behind the “what”.
- You are a team player,
an effective collaborator, and a self-starter.
- Ability to context switch and manage multiple projects and customer engagements simultaneously.
- Ability to communicate effectively across written and verbal channels,
tailoring messages for different audiences and segments.
- Strong interpersonal skills with a demonstrated ability in building customer relationships.
- Preferred: Experience with 1Password and/or cybersecurity related experience.
- Preferred: Experience with Salesforce,
Gainsight etc. or related.
What you can expect:
- Support a large,
pooled portfolio of customers, partnering closely with admins and account owners to understand their goals, guide deployment, and establish healthy usage habits that deepen activation of 1Password.
- Deliver high-impact,
time-bound engagements across onboarding, activation, and value milestones, essuring customers receive the right level of guidance at scale through our pooled portfolio model.
- Host and moderate many training webinars,
guiding groups of customers though best practices, and configuration to support successful onboarding and activation at scale.
- Respond to inbound customer requests in a timely and professional manner,
providing clear guidance, resolving issues efficiently, and ensuring a quality customer experience.
1Password is an industry-leading password manager for work, family, and life that helps keep digital life secure while staying productive. It offers personal and family password management as well as extended access management for businesses and enterprises to secure access for every identity, device, and app. It protects companies from security risks and shadow IT, manages access across legacy and shadow IT apps, and helps eliminate unnecessary SaaS spend.
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